1. Delivery overview
Delivery is arranged according to the products ordered, stock status, quantity, destination and access conditions. Furniture varies considerably in size and handling requirements, so delivery details are confirmed for the individual order.
If your order needs a courier, transport company or another third-party service, we will confirm that arrangement before dispatch.
2. Delivery charges
Any delivery charge is confirmed before dispatch or shown on the relevant quotation, invoice or checkout option. Large, bulky, difficult-access or long-distance deliveries may require a separately agreed charge.
3. Delivery timing
Delivery dates and times are estimates unless a specific appointment has been expressly confirmed. Stock movement, traffic, weather, vehicle availability, supplier delays and site access can affect timing.
Please keep the order contact number reachable on the delivery day.
4. Site access
Before dispatch, tell us about narrow doors, stairs, lift dimensions, loading restrictions, parking limitations, security procedures or site working hours. Additional handling caused by undisclosed access constraints may require a revised arrangement or charge.
5. Receiving the order
Check that the products and quantities match the order and note visible damage or missing items promptly. Where a delivery note is used, signing it confirms receipt but does not remove any rights that may apply under Kenyan law.
6. Wrong, missing or damaged goods
Contact Office Choice Kenya promptly with the order reference and clear photos where relevant. Keep the packaging and the affected item available for assessment until the issue is resolved.