1. Requesting a return
Contact Office Choice Kenya as soon as possible after receiving the item. Provide the order or quotation reference, the product involved, the reason for the request and photos where relevant. We will confirm the next step before the item is moved or returned.
2. Item condition
Return eligibility may depend on the item's condition, whether it has been assembled, installed, used, altered or damaged after delivery, and whether all supplied parts and accessories are present.
3. Made-to-order and special purchases
Customised, made-to-order, specially sourced or project-specific products may not be cancellable or returnable once production, sourcing or modification has started, except where required by law or agreed in writing.
4. Faulty, damaged or incorrect goods
If an item arrives damaged, materially defective or different from what was confirmed, contact us promptly. We may request photos, inspection or other reasonable evidence before arranging repair, replacement, exchange, collection or another appropriate remedy.
5. Refunds
Where a refund is approved, the amount and method depend on the original transaction and any agreed deductions permitted by law. Approved refunds are processed after the returned item or relevant evidence has been assessed.