1. Scope
This policy covers orders sent using a third-party courier, parcel service, freight provider or other transport arrangement rather than our own delivery process.
2. Shipping method
The appropriate method depends on product size, weight, fragility, quantity and destination. We may recommend a particular carrier or agree one with you before dispatch.
3. Shipping cost
Shipping charges are confirmed for the specific order. Where a carrier charges the customer directly, that will be stated before the shipment is released.
4. Packaging and transit
We use reasonable care when preparing furniture for transport. If the carrier has separate conditions of carriage, those conditions may also apply. Report visible transit damage as soon as possible and keep the packaging for assessment.
5. Tracking and collection
Where tracking, consignment or collection information is available, it will be shared using the contact details provided with the order. The customer is responsible for collecting a shipment from a carrier collection point within the carrier's allowed period where applicable.